WE’RE WORKING AROUND THE CLOCK TO GET YOUR ORDER TO YOU. DUE TO COVID-19 OUR WAREHOUSE IS EXPERIENCING SLIGHT DELAYS. PLEASE BEAR WITH US, YOUR BEAUTY SLEEP ISN’T FAR AWAY! WE WILL EMAIL YOU YOUR SHIPPING CONFIRMATION WITH A LINK TO TRACK YOUR ORDER AS SOON AS YOUR ORDER LEAVES OUR WAREHOUSE. THANK YOU. WE APPRECIATE YOUR PATIENCE.
We typically ship your order within 48 hours. Where possible, we try to ship the same day. During peak periods, there may be a delay of one day (but we sure try hard to avoid that). Overnight shipments receive priority processing. Order status will be emailed to you when your order ships.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email atsupport@silkque.comand we'll help you out!
Please allow 1-2 business days for West Coast deliveries and 3-5 business days for East Coast deliveries.
Please allow 1-2 weeks for delivery.
Unexpected Delays
In some instances the delivery may take more time than the standard shipping times stated here. Please contact us if your package is taking TOO LONG to arrive and we will help you to resolve any situation that we have control over!